Cancellation Policy

 

We understand that sometimes guests are forced to cancel due to events beyond their control.  We hope as well that those who reserve rooms here at our pousada will understand that — unlike a hotel — we are a small establishment; cancelled reservations often mean that reserved rooms go empty in spite of the fact that we’ve already turned away others who’d sought to reserve a place to stay.

With this in mind, our policy is that in the event of a cancellation we will gladly give credit for another stay in our establishment, for a period of one year from the time of the original reservation, in the amount of the deposit made.  Thank you for your understanding.

Question? Email us: info@encantodeitapoan.com.br